Error Logging In (Skylark app)

If you have experience the following error when attempting to log into your account via the app this is due to a newly implemented security feature by your device's Operating System.

This error appears when biometrics have not been enabled for example a pin, fingerprint, face id or passcode.

To resolve this:  

• Implement one of the above chosen methods to access your device this within your settings.  
• Uninstall and reinstall the app

The issue should now be resolved allowing you to log into your Skylark account.

Best Regards

SKYLARK CONTROL CENTRE

Ecos Innovation Centre

Kernohans Lane, 

Broughshane Road, 

Ballymena BT43 7QA

www.skylarkcontrol.com

Get help with Skylark on our new Help Portal, find answers to common questions with our growing library of How To articles and Videos. 

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