How do I resolve viewing issues on the app?

If you are having difficulties with the Skylark Mobile App there may be connectivity issues that stops the App from talking to the Skylark Platform. Please check your phone has a reasonable connection, for example try accessing a website or searching the web. If you cannot do these things then you may have to move to somewhere that has better connectivity. The Site office may be a good place to try. 

If you can use other connected apps on your phone the next thing to try depends on the type of phone that you have: either Android or iPhone.

Android

On Android phones please try clearing the Skylark Mobile App cache.

Open your Android phones settings, the exact icon depends on the phone model but is always a cog, similar to this:

Launch the settings and search for "Apps" or "Applications" 

Select the Apps Settings to view the list of App installed on your phone.

Scroll through the list of Apps or for the Skylark Mobile App:

Select the Skylark App and look for the Storage setting or the Storage and Cache settings:

Select the Storage / Cache option and Clear the Cache and Clear the Data.

iPhone

It is not possible to clear cache from an app on an iPhone, please try uninstalling the app removing all data, and the reinstalling the app.

To uninstall the app:

Access iPhone Storage: Open the Settings app

Within Settings, select General then iPhone Storage.

Choose the App: Locate the Skylark app from the list. 

Delete: You'll see options for "Offload App" and "Delete App".

Choose “Delete App”

Delete App: This will completely remove the app, including all associated data and cache. You'll need to reinstall the app to use it again. 

Confirm: Tap the chosen option again to confirm.

You can now reinstall the Skylark App from the App Store, or follow this link: